Description:
This position represents a great opportunity to become part of an international growing team and take responsibility for technical support in 3D Printing / Additive Manufacturing market, specifically for production of parts manufactured using high performance plastics. We focus with our 3D printing solutions on demanding market segments such as aerospace, automotive, high tech and medical.
INTAMSYS Technology EMEA team is looking for a Customer Support Specialist that will help INTAMSYS to grow by taking responsibility for defined technical support.
The support tasks will be strongly focussed on our sales partners to support their local customers as well as to continuously work with our partners to improve their local support ability.
Location:
This position is based at our INTAMSYS Technology GmbH office (EMEA office) in Zeppelinstr.35 73760 Ostfildern, Stuttgart area, Germany.
INTAMSYS Technology GmbH is part of INTAMSYS Technology Co. Ltd, based in Shanghai, China.
Main Tasks & Responsibilities (90%)
- Work closely with our partners, customers, and service team internally to provide technical support (Level 1, 2) to our customers and partners
- Manage email, telephone and online inquiries and logging such into the appropriate CRM system, route them to the appropriate people e.g., field engineers, application engineers, R&D,…
- Act as a pro-active member of the global technical support team
- Discuss internally any solution that may solve any technical customer issue
- Execute product upgrade programs with our partners
- Coordinate logistical process for spare parts or upgrade kits
- Develop reports and provide business analysis to the department manager
Side Tasks (10%)
- Manufacture customer benchmark and test parts at our application center
- Support events occasionally (trainings, tradeshow, conferences, seminars, VIP visits) held by INTAMSYS or our sales partners regionally
Requirements
- Bachelor’s or master’s degree in engineering is preferred, technical education is beneficial
- Hands-on experience in B2B Additive Manufacturing solutions or 3D printing systems is preferred, knowledge of polymers and/or FFF technology is beneficial
- Experience with using 3D software, such as Autodesk Fusion360, Solidworks, Cura, or others is a plus
- Knowledge of using CRM Systems e.g., Salesforce is a plus
- Fluent in English in writing and speaking. Fluency in German or Chinese or any other European language is highly beneficial
- Excellent presentation, demonstration, and communication skills
- Sound business acumen
- ‘People’ person with open, ‘can do’ attitude
- Teamplayer in a multicultural environment
- Must be organized, detail oriented, excellent problems solving skills and the ability to work independently
- Office based position, occasional travel maybe required (tradeshows, events)
Job Type: Full-time
Pay: 35,000.00€ - 45,000.00€ per year
Language:
- English (Required)
Ability to Commute:
- Stuttgart (Required)
Work Location: In person
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